Benefits:

401(k)
401(k) matching
Paid time off

Full job description

Basic Function

To oversee all aspects of quality assurance/control, customer, and team member relations as it relates to quality and to coach Team Members to understand and effectively follow all Merry Maids cleaning techniques and procedures using Merry Maids products and equipment.

Primary Responsibilities

Arrive at work on time.
Check 4-6 houses each day.
Make certain all cleaning products and equipment are used properly.
Demonstrate proper cleaning techniques to team members out in the field.
Call Customers for proactive quality checks to make sure team members are following procedures in the homes.
Perform ride-alongs or inspections as assigned by the Franchise owner or Office Manager.
Follow up on customer concerns.
Coach team members about any concerns from the customers.
Answer in-bound phone calls.

Secondary Responsibilities

If necessary, fill in during Teammate/Captain absences.
Help maintain a clean and fresh appearance of the office.
At all times contribute to a positive work climate and to the overall team effort of the company.
Shall perform other reasonable, related duties as assigned or requested.

Supervision Responsibility

Field/Support Personnel

Essential Qualifications

Speaking and hearing English.
Reading English on an average adult level.
Writing English clearly.

Special Requirements

Ability to drive personal car to several work site locations throughout the workday.
Ability to withstand regular physical contact with dog and cat hair, dust, mold, mildew, and cleaning solutions.
Ability to lift 20 pounds bending, twisting, stooping, kneeling, reaching, pushing, pulling, and carrying.
Ability to wash all hard surface floors on hands and knees.

This position description describes the general nature and level of work performed by those assigned to this position. This is not a comprehensive list of all responsibilities, duties, skills, efforts, and conditions associated with this position. The Company reserves the right to modify this description in the future, with or without notice to the employee. This position description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Compensation: $17.00 - $19.00 per hour

Looking for a fun place to work, with a flexible schedule and competitive pay? Then come live the Merry Maids™ life!

As a Merry Maids team member, you would belong to an award-winning company and be a part of our close-knit team — a team that works together to provide the best cleaning solutions and customer service to our clients. We offer paid training, excellent work/life balance and real opportunities for advancement. You may start off as a team member, but you are then able to tailor a career path that matches your interests and goals – including becoming a team captain, trainer, quality assurance supervisor or manager.

We take pleasure in improving our clients' lives by allowing them to spend more time with family or doing activities they enjoy. As trusted in-home professionals, we form strong relationships with our clients and are often considered part of their extended families.

Ready to create brighter days for you and our customers?

Apply today!

This franchise is independently owned and operated by a Merry Maids® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.

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